FAQ
What are the benefits of paying for your sun umbrella or your cabana online?
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Umbrella and cabana availability is limited.
Paying for your sun umbrella or cabana in advance guarantees your pitch. You can choose your position and skip the queues in the park!
Can I change my sun umbrella or the cabana booking date?
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If you can't visit the park on your chosen date, you can change your booking by following the instructions in your confirmation email or via your Caribe Bay account with the exception of a few special instances.. You must change your sun umbrella or cabana position booking before 10 pm on the night before the original booking date, subject to availability! After that time, you cannot change the date.
If you change your booking, the sun umbrella position you want may no longer be available and you will have to select another.
When is it not possible to change the booking date?
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You can change the booking date if you have purchased a Special Limited ticket and you want to change the umbrella hire booking date within the ticket validity period (June and September). If you want to pay a surcharge and visit the park in July and August, you cannot change the umbrella hire booking date for technical reasons and umbrella hire will not be refunded.
Can I give my sun umbrella or the cabana hire to another person?
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The ticket receipt for online payment of a sun umbrella, which must be displayed on the umbrella, will be given by the ticket office to the holder of the ticket entered during payment. You can therefore give away your sun umbrella hire if you also give away your ticket.
Why are some dates not available?
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Some dates may not be available because all umbrellas available online are already booked or because your ticket does not allow advance booking on that particular date. (For example: the Special Ticket, valid 6 days after purchase, does not allow advance sun umbrella booking on dates not compatible with your entrance ticket)
What can I do if umbrella positions available online are fully booked?
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When you enter the park, go to the sun umbrella kiosk and pay for a sun umbrella there, subject to availability.
What happens if the park is closed?
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If the park is closed for bad weather or other reasons, you will receive an email with instructions for changing your sun umbrella booking and selecting a new date for your visit. If you change your booking, the sun umbrella position you want may no longer be available and you will have to select another.
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